Privacy Highlights

This is a summary of how we may use and disclose your information and an overview of some core components of our data handling practices. For more details, please be sure to review our full Privacy Policy.

Information We Collect

We generally collect the following information:

  • Information we receive when you use our Services. We collect Web-Behavior and Mobile Device Information via cookies and other similar tracking technologies when you use and access our website, mobile apps, and other services. See more information about our use of Cookies.

  • Information you share directly with us. We collect and process your information when you use the D2M Application to request a visit, create an account, login to the account, complete surveys, comment on articles, use messaging features, potentially with other third-parties and Customer Support. This information can generally be categorized as Registration Information, Self-Reported Information, and/or User Content.

How We Use Information

We generally process Personal Information, for the following reasons:

  • To provide our Services. We process Personal Information in order to provide D2M’s Services, which includes the creation of customer accounts and authenticating logins, communication with you, facilitating communications (including requests for Visits) between users and the medical professionals responsible for providing care, providing users with access to their health information, processing payments, and support providing information for users to provide to their insurance carriers.

  • To analyze and improve our Services. We constantly work to improve and provide new tools and Services. For example, we are constantly working to improve D2M’s Applications. We may also need to fix bugs or issues, analyze use of our website or D2M’s Application to improve the customer experience or assess our marketing campaigns.

Sharing Your Information

We do not share your Personal Information with third parties, except as described in D2M’s privacy policy or as otherwise disclosed to you. For more information about our privacy practices, please review our complete Privacy Policy. If you have any questions about this Privacy Policy, please contact privacy@doctor2me.com

Privacy Practices

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AS WELL AS HOW YOU CAN ACCESS YOUR INFORMATION. PLEASE REVIEW THIS NOTICE IN ITS ENTIRETY AS THE PRIVACY OF YOUR MEDICAL INFORMATION IS IMPORTANT TO US.

WHO FOLLOWS THIS NOTICE

This notice describes the privacy practices of the independent professional health care entities (“Practices”) contracting with DOCTOR2ME, Inc. The Practices operate as affiliated covered entities, and provide the requested health care services, with which DOCTOR2ME, Inc. may contract in the future. Among other things, the Practices contracted with DOCTOR2ME, Inc. to license the DOCTOR2ME, Inc. mobile application to provide the Practices with the capability to receive, respond to and schedule requested visits. DOCTOR2ME, Inc. does not provide any medical services, nor does it refer or recommend any physician or medical practice or any other health care provider or personnel.

YOUR RIGHTS

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Receiving an electronic or paper copy of your medical record: Following receipt of your medical services, you can ask for an electronic copy of your medical record. We will provide a copy or summary of your health information in a time frame compliant with local and state requirements. This may take up to 15 days of your request.

Asking to correct your medical record: You may ask to correct your health information that you think is incorrect or incomplete. Upon receipt of your request we will assess the changes and provide you a report within 60 days of what we can or cannot change.

Requesting confidential communications: You may ask us to contact you differently from your primary communication method. We will comply with all reasonable requests.

Asking to limit what Doctor2Me uses or shares to others: You may ask us not to use or share your health information. However, should your request negatively affect your care or violate any local, state or federal law, we can discuss the rationale and the risks to your health. Additionally, Doctor2Me does not communicate directly with insurers.

Providing you a list of those with whom we’ve shared information: You may ask for a list (accounting) of the number of times we’ve shared your health information. We will hold records no greater than six years. The list will include, the individuals who we shared your information and the reason for sharing.

Get a copy of this privacy notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choosing someone to act for you: If you have provided someone with a medical, limited, or full power of attorney or if someone is your legal guardian. That individual may exercise some of your rights and make certain choices about your health information. Please provide us a copy of this information so we can make sure what we can share along with any information on treatment protocols.

File a complaint if you feel your rights are violated: You can complain if you feel we have violated your rights by contacting us using the information below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

YOUR CHOICES

For certain health information, you can tell us your choices about what and how we share. Please contact us to provide your instructions, as our default choice is not to provide information without written information from you. There may be some exceptions. The following situations may help guide you in making your choices:

  • Sharing information with your family, close friends, or others involved in your care

  • Sharing your information for Marketing purposes

  • Fundraising efforts by Doctor2Me

  • Apple healthcare API. This is a personal choice and we do not connect to Apple healthcare API’s. You must follow the privacy and security protocols from Apple.

Exceptions:

  • Sharing information in a disaster relief situation.

  • Sharing your information to emergency health care professionals, if you are unconscious or if there is a serious and imminent threat to your health or safety.

OUR USES AND DISCLOSURES

We typically use or share your health information in the following ways:

  • Other health professionals: We may have to share your information with other health professionals treating you, such as any referred clinician. During the case of treatment, we may have to contract your Primary Care Physician or other health professional known to you. Should this occur you will be made aware.

  • Internal usage for process improvement: We may use your information to help us improve the services for others. All information used will be deidentified to help protect your identity.

  • Bill for your services: Though the services provided are self-pay, you may have provided the information to your health plan.

How else can we use or share your health information?

If there is a situation or request for us to share information to public health entities or research, we will follow all privacy protocols required by local, state and federal laws. For more information see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

The following conditions may occur for Doctor2Me to share your information to public entities or research:

  • Disease prevention

  • Product recalls

  • Adverse reactions to medications;

  • Reporting suspected abuse, neglect or domestic violence;

  • Preventing or reducing a serious threat to anyone’s health or safety.

Other situations we may share outside of public entities or research:

  • Respond to organ and tissue donation requests: We can share health information about you with organ procurement organizations.

  • Medical examiner or funeral director: We can share health information with a coroner, medical examiner, or funeral director should there be a death during our services.

  • Address workers’ compensation, law enforcement, mandated reporting and other government requests: We may use or share health information about you: (1) for workers’ compensation claims; (2) for law enforcement purposes or with a law enforcement official; (3) with health oversight agencies for activities authorized by law; (4) for special government functions such as military, national security, and presidential protective services; (5) for any applicable mandated reporting purposes such as child abuse, sexual assault, intimate partner violence or other mandated reporting.

  • Respond to lawsuits and legal actions: We can share health information about you in response to a court or administrative order, or in response to a subpoena.

SPECIAL CATEGORIES OF INFORMATION

We are required to be more restrictive in our sharing of the following information: psychotherapy notes or other behavioral health information, genetic testing information, information on persons with developmental disabilities, information concerning HIV/AIDS testing, and alcohol and drug abuse treatment. If Doctor2Me encounters this information, we will follow all local, state and federal laws in sharing such information.

DOCTOR2ME RESPONSIBILITIES

Doctor2Me is required by law to maintain the privacy and security of your protected health and personal identifiable information. We are required to contact you promptly if a breach occurs, which may have compromised the privacy and security of your information. We must follow the duties and privacy practices described in this notice and give you a copy of it. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

CHANGES TO THE TERMS OF THIS NOTICE:

Changes in this notice may occur, which could be in total of all sections or in parts. Should there be a change a notice will be provided on our website and can be provided to you upon request.

CONTACT INFORMATION:

DOCTOR2ME, Inc.
20350 Ventura Blvd
Set 130
Woodland Hills, CA 91364
support@doctor2me.com

Notice Of Privacy Practices Acknowledgement

THE NOTICE OF PRIVACY PRACTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY, AS IT EXPLAINS:

This notice describes the privacy practices of the independent professional health care entities (“Practices”) contracting with DOCTOR2ME, Inc. The Practices operate as affiliated covered entities, and provide the requested health care services, with which DOCTOR2ME, Inc. may contract in the future

  • How DOCTOR2ME will use and disclose your protected health information.

  • Your privacy rights with regard to your protected health information.

  • DOCTOR2ME’s obligations concerning the use and disclosure of your protected health information.

You acknowledge you have received a copy of our Notice of Privacy Practices and have been provided an opportunity to review it, and consent to receipt of an electronic copy.

CONSENT TO EMAIL AND ELECTRONIC COMMUNICATIONS

You consent to the use of unsecured email, mobile phone text message, or other electronic methods of communication (“E-messages”) between yourself and the Practice, your treating provider, and any other agents or representatives of the Practice, for purposes of discussing personal material relevant to your treatment or health records. You understand that E-Messages are typically not confidential means of communication and that there is a reasonable chance that a third-party (including people in your home or other environments who can access your phone, computer, or other devices; your employer, if using your work email; and/or third parties on the Internet such as server administrators and others who monitor Internet traffic) may be able to intercept and see these messages. You have been informed of the risks—including but not limited to the risk with respect to the confidentiality of your treatment—of transmitting your protected health information by an unsecured means. You acknowledge that E-messages are not to be used in the case of an emergency, and that you should call 911 or proceed directly to the nearest emergency room.

CONSENT TO USE OF TELEHEALTH

You acknowledge you have read, understand and agree to the information below, which applies if you have requested telehealth services, and that your name and identity have been correctly identified in communications with the Practice:

I hereby consent to receiving treatment through telehealth from the Practice as part of my health evaluation and treatment. I further give the Practice and its providers permission to consult with relevant specialists as needed during the course of my treatment, and I further consent to the Practice and its providers forwarding my medical information to my primary care provider/provider of record (if not the Practice) or, upon my request, to any other provider. I am providing the foregoing consents based on my understanding of the following:

  1. During my treatment through telehealth, my provider and I will be in different physical locations and my medical and/or health information will be communicated to health care providers at those other physical locations. I may benefit from the use of telehealth, including from the increased availability and access to care, but results cannot be guaranteed or assured. Furthermore, the use of telehealth may present certain risks, such as delays in medical evaluation and treatment due to technological issues, the need to reschedule if the transmitted information is of insufficient quality, or failure of potential failure security protocols which could cause disclosure of personal information. In addition, I understand a lack of access to my complete medical record could result in adverse drug interactions or other unintended results, and I understand it is my responsibility to share complete and accurate information with my provider.

  2. My treating provider’s information, including name, highest level of academic degree, specialty, license status, license number, board certification (where applicable), are available through the D2M Application. In the event of an adverse reaction to treatment or the inability to communicate as a result of a technological failure, I understand that I may contact my treating provider for further assistance or to schedule follow-up care by calling 866-362-1499 emailing intake@doctor2me.com or visiting Doctor2me.com

  3. The Practice may use telehealth to conduct examinations, diagnose and treat medical conditions, interact with me in connection with prescriptions and refills, and otherwise communicate with me about my health. I understand and agree that my provider has the sole responsibility and discretion to determine whether telehealth is appropriate for the diagnosis or treatment of my specific condition(s).

  4. I have the right to withdraw my consent to the Practice’s use of telehealth at any time without affecting my right to future care or treatment or risking the loss or withdrawal of any program benefits to which I would otherwise be entitled. Receiving treatment through telehealth does not mean that I cannot receive in-person health care services now or in the future.

  5. The information and data disclosed by me during the course of my treatment through telehealth may be integrated into my medical record and will generally be protected and confidential. The Practice uses secure technology that complies with federal privacy laws to provide telehealth services, incorporating reasonable and appropriate network and software security protocols to protect patient information and ensure its integrity. Without limiting the foregoing, the Practice uses industry leading security standards to maintain the highest level of security for our patients, including multi-factor authentication and AES256 encryption to protect data. However, I understand and accept that, as is the case with all electronic data, there is a risk that data security protocols could fail or be breached, which may result in the unintended disclosure of my information.

  6. The Practice will not provide my personally-identifiable information to any third parties without my express consent. Notwithstanding the foregoing, I understand that my healthcare information may be shared with other individuals and entities for the Practice’s scheduling, billing, and other treatment, payment, and health care operations purposes, or other uses or disclosures permitted or required by law, and I consent to such use and disclosure solely to the extent such use or disclosure complies with applicable federal and state privacy laws.

  7. The Practice and its providers are not responsible for any information lost as a result of any technical failures encountered during the course of my telehealth treatment.

  8. An in-person evaluation is required prior to prescribing any schedule II, III, or IV drugs and at least every 90 days for ongoing prescriptions. However, your doctor – at their discretion – may choose to renew or adjust prescriptions for controlled medications via telehealth as long as you have had an in person visit in the prior 90 days.

  9. I understand that if I am experiencing a medical emergency I will be directed to call 911, and that the Practice is not able to connect me directly to local emergency services.

  10. I have discussed the foregoing information with my provider and all of my questions have been answered to my satisfaction.

CONSENT TO HEALTHCARE MARKETING COMMUNICATIONS

CONSENT TO MARKETING COMMUNICATIONS: You consent to the receipt of communications about other healthcare products or services offered for purchase or subscription by medical practices (collectively, “Practice”) affiliated with DOCTOR2ME, Inc. (“D2M”). These communications may be received in several formats including electronic, SMS, and postal mail.

CONSENT TO DISCLOSURE OF INFORMATION FOR MARKETING: D2M and its Medical Practices may share certain protected health information with partners and affiliates that provide, arrange or offer other healthcare-related services. These partners and affiliates may also receive your information to offer other products and services which are not healthcare-related but may be beneficial to you. By clicking the button below and proceeding with your selected services, you are agreeing to have your information shared for internal marketing purposes by D2M and its Medical Practices, as well external marketing purposes with companies and affiliates with whom our Company works. These communications may be received in either electronic format or postal mail. Please note that you may revoke this consent at any time.

PATIENT ACKNOWLEDGMENT

You acknowledge that you (1) have read, understand and accept the terms of the Practice’s Patient Agreement; (2) have received a copy of the Practice’s Notice of Privacy Practices and further acknowledge that the Practice’s Notice of Privacy Practices is available from the Practice upon request; (3) consent to the use of E-messages between yourself and the Practice, the Practice’s providers, and/or other agents or representatives of the Practice, for purposes of discussing personal material relevant to your treatment or health records; and (4) have read and understand the information contained in the Consent to Use of Telehealth above, and are providing the consents expressly set forth therein.

If a patient is unable to consent, you acknowledge that you agree to the terms and conditions of this agreement as the legally authorized representative of the patient.